Business owner claims he lost up to $2000 a day after Facebook and Instagram accounts banned

Navigation for News Categories Pho Viet Street Food. Photo: RNZ / Samuel Rillstone A Wellington man says his businesses lost up to $2000 a day after their Instagram and Facebook accounts were banned mistakenly. Alex Hoang is the general manager for two businesses in the capital, Pho Viet Street Food and Velvet Nail Room. On 14 January he was notified that the Instagram and Facebook accounts were locked due to sexual content on his page which he completely rejected. Hoang immediately appealed which resulted in Meta services saying he was permanently banned. He told RNZ after he was not getting anywhere with the normal process of escalating these issues, he contacted an email address that was not public after seeing an influencer use it who had similar problems. Following that the ban was reversed on Saturday. Hoang said his businesses relied social media a lot. “Social media is really important for those businesses as it is a channel for us to communicate with customers.” He estimated the two businesses were losing between $1000-$2000 per day. “A lot of customers very luckily they contacted me, they thought something was wrong with me [or] something was wrong with the business, which is
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