Google Employee Receives Kalakand With Fungus From Swiggy – Startup Pedia

What happens when you order something from a food delivery  app and receive food that has compromised quality? You immediately head over to the support bar and expect a fast resolution over chat. Things turned out differently for Rashmi Rani, a Growth Marketer at Google, when she ordered food from Swiggy and received fungus-laden sweets – only to be told that the restaurant won’t support processing a refund. An option to escalate it via email was provided. CUSTOMER FEEDBACK ON LINKEDIN Disappointed with the experience, Rashmi took to LinkedIn to share everything.  “Swiggy delivered kalakand with fungus from Bikanervala Foods Pvt. Ltd,” she wrote. Adding further, she mentioned that she was able to discover the fungus only after her family had consumed half of the sweets. According to her, her in-laws cannot see very clearly and thought the food to be alright. She fell ill with diarrhea shortly after. “Even worse: Swiggy’s customer care doesn’t have any option to report the issue – email only and follow-up,” she stated. Along with her post, she added a screenshot of the chat she had with Swiggy’s support team. They confirmed that the restaurant in question had a standardized method of preparing food and
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