How KRA’s WhatsApp tax filing will work and what it means for taxpayers – The Star

KRA targets more taxpayers with a Whatsapp tax filing solution/file The Kenya Revenue Authority’s (KRA) new WhatsApp-based tax filing system marks a shift from traditional online processes to a more simplified, chat-based experience, but questions remain on how the platform will function and whether it introduces anything new. KRA says the tool is designed to eliminate the friction many taxpayers face when filing returns through the iTax portal, where users often have to log in, reset passwords, navigate multiple forms and complete several steps before submission. “We’ve said it before, but this time, it’s real. Filing your taxes just got easier,” KRA said in a statement, announcing the rollout of the WhatsApp option. Under the new system, taxpayers will initiate the process directly on WhatsApp, removing the need to download additional applications or log into separate platforms. The interaction is expected to follow a guided, step-by-step format, similar to a conversation, where users respond to prompts and confirm details before submission. “Returns are now pre-filled where possible. The system is more guided and support and filing can now happen on WhatsApp,” KRA said. The pre-filled returns are central to how the system works. For salaried individuals, key data such as
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