Photo:IANS US microblogging and social networking service Twitter has informed the Delhi High Court that it is in the final stages of appointing a resident grievance officer in India. In a reply submitted to the Delhi High Court, Twitter said that even before steps were taken to formalise the appointment of a grievance officer in India, the interim grievance officer had withdrawn his candidature on June 21. “The answering respondent is in the final stages of appointing a replacement while in the meanwhile the grievances of the Indian users are being addressed by the grievance officer,” the microblogging platform said in its reply. Appointing a resident grievance officer is one of several norms which Twitter and other social media platforms operating in India have to follow under the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021. Twitter’s interim resident grievance officer, Dharmendra Chatur, had quit his post on June 21, following which Twitter had appointed California-based Jeremy Kessel as the new grievance officer for India. However, Kessel’s appointment was not in line with the new IT rules, as these rules mandate that all nodal officials, including the grievance redressal officer, should be based in India. A complaint was…
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In final stages of appointing resident grievance officer, Twitter tells Delhi HC
