CHICAGO (WLS) — Facebook Marketplace and other digital shopping options have been wildly popular during the pandemic. However, the ABC7 I-Team is finding that online shopping complaints are soaring and some consumers may not get answers if they have a problem.Not getting a product or buying something that looks far different than the ad? Whether its an online classified like Facebook Marketplace, or a link you see on social media, consumer experts want you to slow down before you tap and buy.”Well, it was a high-class looking vacuum, like a Roomba,” that’s what Elizabeth Savio and her wife Michelle say they thought they were buying. The Round Lake couple say they saw these pictures of a high-end model robotic vacuum on Facebook Marketplace. They bought two and paid $129 each.Instead, they received two of what they describe as lower-end models.”I ended up with a toy,” Elizabeth said. “I cannot go over any carpeting, I cannot go over really anything other than just a regular surface, hard surface.”The Savios say the cheaper model they ended up with, was also advertised, but that’s not what they clicked on.”This one was in their ad, but this one was $39.95,” Michelle said. “It’s very…
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Online shopping complaints soaring on Facebook, Instagram: BBB – ABC7 Chicago
