CNN Business — Twitter owner Elon Musk’s dictatorial management style risks driving the company headlong into unforced business blunders, content moderation disasters and the degradation of core platform features that help keep vulnerable users safe, according to a former top Twitter official who led the company’s content moderation before abruptly resigning this month. The social media company’s botched rollout of a paid verification feature “is an example of a disaster that slipped through” amid the chaos Musk brought to Twitter, and the prospect of further disasters made it impossible to stay, said Yoel Roth, the company’s former head of site integrity, during an onstage interview with the journalist Kara Swisher Tuesday in his first public appearance since quitting Twitter on Nov. 10. Roth and other colleagues tried to warn Musk of the “obvious” problems in his plan to offer a verified check mark to any user who paid $8 a month. But Musk charged ahead anyway through sheer force of will, leading to a wave of new impostor accounts posing as major brands, athletes and other verified users that soon forced Twitter to suspend the feature. “It went off the rails in exactly the ways that we anticipated,” Roth said.
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Twitter is less safe due to Elon Musk's management style, says former top official – CNN
