Meta, Volvo and Writers at Work Lead the Conversation on WhatsApp with Omnichat

/PRNewswire/ — Omnichat, a leading omnichannel AI customer experience platform, recently held its Commerce Leadership Forum 2025 Series consecutively at the Meta Singapore and Meta Malaysia offices. Attendees benefited from enlightening discussions and insights shared by speakers from global social media giant Meta, premium automotive brand Volvo Car Malaysia, English and writing enrichment chain WRITERS AT WORK. The forums served as a premier platform to delve into the transformative impact of AI, data-driven insights, and the WhatsApp Business Platform on the landscape of customer engagement. From left: Stanley Chan (VP of Sales at Omnichat), Alan Chan (Founder & CEO at Omnichat), Patricia Yaw (Director of Marketing Operations and PR at Volvo Car Malaysia), Albert Tiong (Regional Program Manager at Meta), Ang Kai Ning (HR & Finance Director at WRITERS AT WORK) and Vicky Yiu (APAC Strategic Partnership Manager at Meta) There is a fundamental shift in business-to-customer interaction, stating that messaging businesses is a way of life worldwide. This transformation is vividly illustrated by the recent statistics recorded in Meta’s 2023 and 2024 earnings: a staggering 1 billion people connect with a business account across Meta’s messaging services weekly. Vicky Yiu, APAC Strategic Partnership Manager of Meta highlighted the
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