NPCI Brings Digital Payments Helpline DigiSaathi To WhatsApp – Inc42

RBI Governor Shaktikanta Das launched the helpline, which is right now available in two languages –, English and Hindi, on March 8, 2022 Earlier, users could either call two toll-free numbers or use the chatbot available on the DigiSaathi website DigiSaathi provides information on digital payments products and services DigiSaathi, a 24*7 helpline for providing information on digital payments products and services, will now be available on messaging platform WhatsApp, the National Payments Commission of India (NPCI) said in a statement. “DigiSaathi will be accessible on WhatsApp for the customers to access all the information they need pertaining to digital payment products and services,” the payments body said. DigiSaathi was launched in March 2022, along with the launch of UPI123Pay, which enables the use of the real-time payment system UPI on feature phones. Users can access the helpline by simply texting +91-892-891-3333 via WhatsApp. Before this, the helpline was only available on two channels – via calling at 14431 and 1800-891-3333, and with the help of a chatbot available at the DigiSaathi website. RBI Governor Shaktikanta Das launched the helpline, which is right now available in two languages – English and Hindi, on March 8, 2022. The helpline allows users…
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