Bright Pattern's Latest Release Supports the Most Extensive Number of Social Messaging Apps in …

Searching for your content… Innovative companies in all global regions are using Bright Pattern to provide effortless customer experience on popular messaging apps including Facebook Messenger, Twitter, WeChat, WhatsApp, LINE, Viber, and Telegram.SOUTH SAN FRANCISCO, Calif., April 8, 2021 /CNW/ — Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, supports the most extensive number of messaging apps including Facebook Messenger, Twitter direct messaging, WeChat, WhatsApp, Viber, LINE, and Telegram. With the rise of the remote workforce, the increasingly rapid adoption of mobile channels, and the substantial increase in mobile phone usage during the COVID-19 pandemic, companies are feeling the pressure from customers to communicate on mobile channels. McKinsey recently noted that digital and mobile adoption has vaulted forward 5 years in 8 weeks due to COVID. This is evidenced by a large number of messaging app users, with more than 2.8 billion mobile phone messaging app users worldwide in 2021, including 1.3 billion users on Facebook Messenger and 2 billion users on WhatsApp. Bright Pattern’s omnichannel platform allows companies and customers to seamlessly connect over traditional and digital channels, including voice, email, SMS/text messaging, messaging apps, chat, bots, video, and in-app. Bright Pattern has customers…
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