Outage and whistleblower testimony renew focus on dangers – The Washington Post
Facebook is again mired in mounting troubles that have returned it to the spotlight. On Tuesday, whistleblower Frances Haugen appeared before Congress to detail how the social media giant’s focus on profits was causing societal harm, arguing that U.S. lawmakers needed to act. Many experts agreed it was damning testimony.The two events certainly made for awkward timing. In her prepared remarks, Haugen referenced the outage, using it to illustrate not only Facebook’s flaws but its promise.Story continues below advertisement“I know that for more than five hours Facebook wasn’t used to deepen divides, destabilize democracies and make young girls and women feel bad about their bodies,” she said. “It also means that millions of small businesses weren’t able to reach potential customers and countless photos of new babies weren’t joyously celebrated by family and friends around the world.”Haugen is a Harvard-educated American — just like Facebook founder Mark Zuckerberg. During her appearance before the Senate consumer protection subcommittee Tuesday, she focused on issues related to U.S. consumers, including the company’s own research on the negative impact of the Facebook-owned app Instagram on body image for teenagers.But, as Haugen hinted several times, Facebook’s promise and problems ripple far beyond the United States.…
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