ID R&D Brings Voice Authentication to WhatsApp for Business

January 27, 2021Biometric solutions provider ID R&D and Wittybots by SimpleTech, a robotic process automation (RPA) and conversation management platform, have announced the launch of the first in-app voice biometrics authentication solution for WhatsApp for Business.The new feature means that businesses that choose to use it can have a customer authenticate their identity by simply tapping the microphone button and recording a short voice message that is then sent for authentication.The remote authentication industry has been experiencing a surge in popularity over the past several months due in large part to the ongoing COVID-19 pandemic and the various measures that have been put in to place to slow the spread of the virus. Though necessary, these measures have led to an increase in the need for secure remote authentication due to the growth in online traffic as more people are working from home while also generally spending more time online.The WhatsApp Business API is used by companies to do things like answer questions, send delivery updates, provide receipts, and send boarding passes to customers, and is relied upon by a number of enterprises in the banking, insurance, healthcare, and retail markets. Because the API doesn’t have its own way of…
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