Zingfront HK introduces WADesk for WhatsApp-based customer management

Zingfront HK has announced the launch of WADesk, a platform developed to support businesses in managing customer communication and acquisition through WhatsApp. The system is designed to address practical challenges such as multi-account operations, high interaction volumes, and risks related to account suspension. WADesk is currently used by more than 30,000 global users and reaches over 10 million customers. Its functions combine lead generation, bulk messaging, and customer relationship management. The platform also incorporates AI-driven automation and multilingual support to improve efficiency for businesses working across international markets. Recommended For You Key features include lifecycle management with secure backups of chats and customer data, which help reduce information loss in the event of account suspension. The system provides team management options such as batch allocation of leads, detailed customer profiling, and searchable communication records, enabling businesses to maintain continuity in customer relationships. The platform also includes automated tools to streamline workflows. These functions cover multi-task bulk messaging, keyword-based marketing, personalised replies, and scheduled campaigns. With real-time translations across 134 languages, businesses can manage communication in multiple regions simultaneously while reducing response delays. These features are designed to help businesses improve efficiency and avoid WhatsApp ban risks while managing customer engagement
Read More