ID R&D voice biometrics and liveness checks secure WhatsApp messages for health services

Chatbots are increasingly being used in WhatsApp to communicate sensitive information or carry out transactions with security requirements, prompting Uruguay’s Simpletech to deploy voice biometrics from ID R&D to the messaging platform. BlueCross & BlueShield de Uruguay are using a Simpletech chatbot solution with ID R&D’s IDVoice biometrics integrated to provide multifactor authentication without adding inconvenient steps like one-time passwords, according to the company announcement. WhatsApp is the most popular messaging application in the world, and its WhatsApp Business Platform is designed to ease communication with customers. Simpletech’s Wittybots solution allows “Simpletech helps companies create innovative omnichannel experiences for their customers and stakeholders. Among different channels, the WhatsApp Business Platform provides powerful, media-rich interactions with users at scale, with over 7 billion voice messages exchanged per day, on average,” says José Luis Horta, Ph.D., CTO at Simpletech. “Our goal was to make WhatsApp transactional, adding security without friction, and that required voice authentication.” A chat initiated within WhatsApp by either BlueCross & BlueShield de Uruguay or a customer starts with voice biometric enrollment with a short passphrase, if it is a new user. Once enrolled, the customer sends a voice message with the push of a button to schedule a…
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