Navi Mumbai civic body launches WhatsApp chatbot to streamline property tax and water bill services

As part of its continued focus on digital governance, the Navi Mumbai Municipal Corporation (NMMC) has taken another citizen-friendly step by launching a WhatsApp-based chatbot. This initiative, implemented under the leadership of Municipal Commissioner Dr Kailas Shinde, aims to make municipal services more accessible through mobile devices, putting essential facilities just a tap away for city residents. Currently, citizens can pay their property tax or water bills via various online platforms including the official NMMC website (www.nmmc.gov.in), the My NMMC mobile app, and multiple digital payment modes like credit cards, debit cards, and popular UPI-based services such as Google Pay, PhonePe, and Paytm. The new WhatsApp chatbot service adds to these options by offering seamless access to property and water bill details directly through one of the most widely used messaging platforms. By simply sending a ‘Hi’ message to 8291920504 – the official NMMC WhatsApp chatbot number – users can initiate the process. The bot then interacts with the user, beginning with a choice of preferred language, either Marathi or English. After language selection, citizens are prompted to choose between property tax or water billing services, followed by the entry of their Property ID or consumer number. Once these details
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