On Whatsapp, Hero MotoCorp expands Digital outreach, enhances customer service

Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp. Hero MotoCorp customers will now be able to avail a host of services from an easy-to interact menu-based chatbot that can be accessed 24*7 on the messaging platform.  Hero Motocorp is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement. See Zee Business Live TV Streaming Below: Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said that, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.” To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once…
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