Ozonetel Unveils First-of-its-kind Contact Center Platform on WhatsApp – Express Computer

Ozonetel, a leading omnichannel customer communication platform provider, has launched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, organizations can set up complete contact center operations using WhatsApp and drive down their cost of operations by over 75%. Businesses can expect to increase the number of customer engagements that contact center agents handle by 5X and enhance their omnichannel customer experience far more efficiently. With Ozonetel’s CCaaS platform on WhatsApp, businesses can orchestrate their end-to-end customer communication flow on a unified, homogeneous platform instead of managing different AI, cloud telephony, and chat solutions. They will have access to all the contact center features required to personalize customer communications at scale, including virtual numbers, automatic call distribution, interactive chat response systems, bots, and more. Brands can leverage the investments they have incurred in advertising their toll-free number and continue to use the same number for WhatsApp messages from customers. They can receive calls and WhatsApp messages on the same number and allow the same agents to handle those conversations. Ozonetel’s CCaaS platform has inbuilt AI capabilities that can automate conversations and enable contact center agents to handle multiple WhatsApp conversations at a time resulting in a 400%…
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