ReviewPro Integrates with Instagram to Enhance Guest Communication – Hospitality Net

ReviewPro, part of the Shiji Group, announces a further step into automated guest communication by adding Instagram as the thirteenth messaging service to its Guest Experience Automation™ (GEA) product. GEA allows hoteliers to automate and manage guest communication across an ever-growing number of messaging services, at a time when there is increasing demand for guest messaging. Photo: ReviewPro The Instagram integration is a response to the growing use of this channel for client-brand communication, and the need for hotels to be able to manage this in an efficient manner. The integration is part of a total of thirteen different messaging services that connect to the GEA™ platform including WhatsApp, WeChat, Facebook Messenger, and Instagram, among others. GEA™ is a guest communication platform that enables hoteliers to leverage automation tools and an AI-powered chatbot to ensure better guest communication, both inbound and outbound. On Instagram and via any of the other messaging services integrated into the platform, guests will be able to contact hotel brands directly via messaging to ask questions (more than 80% of which can be answered instantly by ReviewPro’s chatbot technology), book rooms, request services or make complaints or specific requests which are automatically routed to the correct…
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