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Saudia records fewest passenger complaints among carriers in Saudi Arabia, GACA reveals Updated 16 min 56 sec ago April 19, 2023 14:37 Saudia records fewest passenger complaints among carriers in Saudi Arabia, GACA reveals Updated 16 min 56 sec ago Arab News April 19, 2023 14:37 RIYADH: Saudia, formerly known as Saudi Arabian Airlines, recorded the fewest number of passenger complaints among carriers in the Kingdom in March, with just 11 grievances per 100,000 customers, according to data released by the General Authority of Civil Aviation.  The authority issued an index for the classification of air transport service providers and airports for March 2023.  Overall, during the month, as many as 640 complaints were filed, up from 355 during March 2022.  After Saudia, Flynas ranked second with up to 20 complaints, followed by Flyadeal with 35.  The majority of complaints in March revolved around baggage services, tickets and flights, GACA data showed.  In terms of global airports with passengers exceeding 6 million per year, King Fahd International Airport recorded the fewest complaints. It received nine complaints for every 100,000 passengers with a timely handling rate of 82 percent.  With regard to international airports with annual passenger number below 6 million
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