The push to end big tech’s customer service nightmare – AFR

Apr 15, 2026 – 3.13pm Andrew “Twiggy” Forrest has spent more than $60 million fighting Meta, the parent company of Facebook and Instagram. Cynthia Gebert reckons everyday Australians should be able to take them – and other big tech giants – on for free. The Telecommunications Industry Ombudsman has been quietly lobbying the Albanese government to become Australia’s first watchdog overseeing the tech behemoths whose platforms have become “critical infrastructure” for individuals, small businesses and major corporations. Subscribe to gift this article Gift 5 articles to anyone you choose each month when you subscribe. Subscribe now Already a subscriber?
Read More