Twitch starts refunding subs to permabanned channels following Dexerto investigation

Twitch is refunding subscriptions to banned streamers following a Dexerto investigation. An attorney has also asked for affected users to reach out, in order to pursue a “potential class action” suit. On April 3, Dexerto published findings that permanently banned streamers and streamers with deleted accounts had continued to receive payments from subscribers, even though their channels were completely inaccessible. Twitch’s public policy states that their recurring subscriptions should have been canceled. Two of the indefinitely banned streamers were also unbanned within 24 hours after Dexerto reached out to Twitch for comment. The Amazon-owned platform said that these situations were “edge cases” but confirmed that all banned streamers have a “grace period” before their subs are canceled. The length of the grace period was not specified. In the time since, subscribers have begun to receive refunds or had their ongoing subscriptions canceled, but it’s not clear how many users will be getting money back. Twitch starts refunding users who subscribed to permabanned streamers Dexerto has reviewed screenshots from users who kept paying for their subscriptions to banned streamers. In one instance, a user who subbed to SokkzVR, a streamer we named in our report, said, “Twitch just issued me a
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