Users Even before Elon Musk sowed chaos on Twitter, the app had broken my heart. Illustration by Natalie Matthews-Ramo The first time a DM on Twitter changed my life, I was in crisis. I was working for a small Texas newspaper, out of sick days, and needing gallbladder surgery. But about 24 hours after I gave my two weeks’ notice, the universe handed me a parachute. I was packing my police scanner, work iPad, recorder, and notebooks for a memorial service. It was going to be a tough night on the job. The police chief of a small town had been shot to death. He had many young children, and I knew I’d witness their grief. His widowed wife’s grief. The grief of the community. I knew, from experience, that I would feel unwelcome and exploitative even as I did my best to be sensitive and empathetic and compassionate. I was dreading it. And then I got a notification. It was a DM on Twitter. Nov. 10, 2015, at 4:13 p.m: “Olivia—this is John Avlon, EIC of The Daily Beast. Got time for a quick call re: an open position here? If interested, send your best cell and email.” After
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