Twitter tests new process for reporting harmful content – CNET

James Martin/CNET Twitter has begun testing an overhauled process for users to report harmful tweets, with the goal of simplifying the process by asking users to describe what they’re seeing, the social network said Tuesday.Instead of requiring users to identify which Twitter rule a tweet violates, Twitter’s new “symptoms-first” approach asks them what they felt was wrong with a tweet, relieving them of the burden of interpreting Twitter’s rules. Twitter likened the new approach to an emergency room situation in which a doctor asks where the patient is feeling pain rather than asking if they have a broken leg. Get the CNET Now newsletter Spice up your small talk with the latest tech news, products and reviews. Delivered on weekdays. “What can be frustrating and complex about reporting is that we enforce based on terms of service violations as defined by the Twitter Rules,” senior Twitter UX manager Renna Al-Yassini said in a blog post. “The vast majority of what people are reporting on fall within a much larger gray spectrum that don’t meet the specific criteria of Twitter violations, but they’re still reporting what they are experiencing as deeply problematic and highly upsetting.”The testing, which will begin with a…
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