WhatsApp streamlines in-app support process – 9to5Mac

If you’ve ever tried to get in-app support on WhatsApp, you know the process used to start with filling out a form, possibly attaching a few files, and waiting for a support rep to eventually get in touch. Now, that form is on its way out, and the screening process is, you guessed it, becoming AI-based. But that’s not necessarily a bad thing. Out with the form, in with AI Unless you’re Stephen Hackett, support knowledge bases are never fun to navigate, especially if you are in a hurry and already feeling aggravated as you try to sort through large quantities of help options that rarely fit your specific problem. On WhatsApp, the old process could be especially anxiety-inducing. Filling out a contact form and sending it into the void, not knowing exactly when you should expect a response, wasn’t the most reassuring experience in an emergency situation. Now, as reported by WABetaInfo (via Tecnoblog ), going to Settings > Help > Help Center > Contact Us takes you straight to a new chat window, where a support bot tries to understand the issue, search WhatsApp’s help docs, and walk you through a solution in natural language. If necessary, it
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