Whatsapp

In today’s mobile-first world, WhatsApp has emerged as a cornerstone of customer service innovation across the retail industry. With over 2.7-billion monthly active users globally and more than 93% of South African internet users actively engaging with the platform, WhatsApp is no longer just a messaging app, it’s a service channel, a commerce tool and a strategic asset for customer experience. South Africa boasts an estimated 28- to 30-million WhatsApp users, making the platform the most widely used communication one in the country. Its low data usage, familiarity and mobile accessibility make it ideal for engaging with customers, particularly those in lower-income households who rely on mobile data and smartphones for connectivity. Retailers across the globe are leveraging WhatsApp to streamline customer interactions. Globally, brands such as H&M and KLM use WhatsApp for order tracking, customer service and conversational commerce. Locally, Checkers Sixty60 uses WhatsApp to notify customers about deliveries and order updates. MTN and Vodacom offer WhatsApp-based customer support for billing and account queries. The appeal lies in WhatsApp’s ability to offer real-time, low-friction engagement. According to the 2023 report by research platform Yazi, 52% of South African consumers prefer WhatsApp to phone calls, SMS, or e-mail for rescheduling

Zingfront HK has announced the launch of WADesk, a platform developed to support businesses in managing customer communication and acquisition through WhatsApp. The system is designed to address practical challenges such as multi-account operations, high interaction volumes, and risks related to account suspension. WADesk is currently used by more than 30,000 global users and reaches over 10 million customers. Its functions combine lead generation, bulk messaging, and customer relationship management. The platform also incorporates AI-driven automation and multilingual support to improve efficiency for businesses working across international markets. Recommended For You Key features include lifecycle management with secure backups of chats and customer data, which help reduce information loss in the event of account suspension. The system provides team management options such as batch allocation of leads, detailed customer profiling, and searchable communication records, enabling businesses to maintain continuity in customer relationships. The platform also includes automated tools to streamline workflows. These functions cover multi-task bulk messaging, keyword-based marketing, personalised replies, and scheduled campaigns. With real-time translations across 134 languages, businesses can manage communication in multiple regions simultaneously while reducing response delays. These features are designed to help businesses improve efficiency and avoid WhatsApp ban risks while managing customer engagement

Synopsis Supreme Court ruled that access to private messaging apps like WhatsApp is not a fundamental right. A doctor's petition to restore her blocked account was dismissed. The court emphasized users must follow platform terms. It suggested exploring alternatives like Zoho's Arattai app. Arattai has seen a surge in popularity, driven by demand for local digital solutions. Agencies SC Arattai Whatsapp The Supreme Court of India has dismissed a petition filed by a doctor seeking the restoration of her WhatsApp account, stating that access to a private messaging platform cannot be considered a fundamental right. The bench led by Justice Sanjiv Khanna observed that WhatsApp is a private entity and that its users are bound by its terms and conditions, a TOI report stated. Dr. Raman Kundra had approached the Apex Court after her WhatsApp account was blocked, arguing that the platform was essential for her professional and personal communication. However, the court ruled that private digital platforms do not fall within the ambit of constitutionally protected rights. “You can use Arattai,” the bench remarked, suggesting the petitioner explore other available messaging services such as Zoho’s Arattai app. Court’s stand: No fundamental right to private platforms The Supreme Court clarified

Redazione RHC : 14 October 2025 07:20 Sophos analysts have discovered a complex malware operation by security experts that uses the popular messaging service WhatsApp to spread banking Trojans, targeting Brazilian banks and cryptocurrency exchanges. A self-replicating malware emerged on September 29, 2025, featuring advanced evasion techniques and a complex, multi-stage infection chain designed to bypass current security protections. The attack campaign had a widespread impact, affecting more than 1,000 endpoints across over 400 customer environments, demonstrating the effectiveness and vast reach of the threat. The attack occurs when victims download a malicious ZIP archive via WhatsApp Web from a previously infected contact. The social engineering component is particularly clever as the message claims that the attached content can only be viewed on a computer , thus tricking recipients into downloading and running the malware on desktop systems rather than mobile devices. While investigating several incidents in Brazil, Sophos analysts discovered the complex infection mechanism used by the malware. This tactical approach allows the malware to operate in a stable environment and fully activate its payload capabilities. The malware begins execution with a malicious Windows LNK file hidden within the ZIP archive . Once executed, the LNK file contains an obfuscated Windows

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The festive season brings excitement, shopping, and celebrations across India. You look for discounts, send gifts, and enjoy the joy of giving. But along with this cheer comes a wave of digital scams waiting to trap the unaware. Over the past few weeks, fake Diwali offers have flooded WhatsApp and Instagram. Fraudsters are sharing links and messages disguised as “special discounts” or “free gifts,” tricking users into revealing personal and banking details. ADVERTISEMENT Common messages like “Get 50% off this Diwali” or “Click here for your free gift” redirect users to fraudulent sites. These links often steal information or install malware that secretly accesses your phone data. The scam has evolved beyond links. Fake event invites, coupon codes, and gift card schemes now appear in direct messages or calls. Many ask for small courier or registration fees, leading to quick but serious financial losses. The best protection this Diwali is awareness. Avoid clicking unknown links, confirm every offer through official brand pages, and trust your instincts. If an offer feels too good to be true, it definitely is. Stay alert and celebrate safely. Subscribe to our newsletter Get first on net U.S. premiere reports, reviews, breaking news, trending topics, and

VideoWatch highlights of Chelsea Legends 0-1 LFC Legends at Stamford Bridge You have to accept cookies in order to view this content on our site. Published 14 hours ago By Liverpool FC Watch highlights of Liverpool FC Legends' 1-0 win over Chelsea FC Legends at Stamford Bridge now. Ryan Babel scored a superb late winner from a Jermaine Pennant assist for the Reds on Saturday. The charity match, in association with Forever Reds, will support the life-changing work of LFC Foundation and Chelsea Foundation. Watch the best bits from the game via All Red Video above. Support LFC Foundation by making a donation here Published 14 hours ago

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A new spyware campaign is mimicking popular apps like TikTok, YouTube and WhatsApp in order to try and lure users into visiting phishing sites and ...